SHIPPING & RETURNS
SHIPPING POLICY
At Genesis Peptides Australia, we prioritise fast, discreet, and secure shipping for all orders. We partner with trusted national and international couriers to ensure your package arrives safely and on time. All items are carefully packaged for privacy and shipped with tracking provided upon dispatch.
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We offer standard and express shipping options, with costs calculated at checkout based on your location and order size. Orders are typically processed within 1–2 business days, and you'll receive email confirmation and tracking details once your package is on the way.
If you have any questions about delivery timeframes, shipping rates, or special instructions, please contact us at customerservice@genesispeptidesau.com — we're here to help ensure your experience is smooth and reliable.
RETURN & EXCHANGE POLICY
At Genesis Peptides Australia, we take pride in the quality and care of our packaging and dispatch process. Please note that we do not offer refunds or returns for change-of-mind purchases or dissatisfaction with a product.
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If your items arrive damaged during shipping, please contact us at, customerservice@genesispeptidesau.com within 48 hours of delivery. To process a claim and resend your stock, we require clear and detailed photographs of the damaged items and packaging. This is necessary for us to lodge a claim with Australia Post and arrange a replacement dispatch.
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We are committed to supporting our customers and will work with you to ensure issues are resolved fairly and efficiently.